SERVICES
- 5%OFF Shopping Special Coupon
- Payment Method
- Tax Exemption Procedure
- Interpretation service
- Free Wi-Fi Service
- Courtesy card of stockholder
- Contact
5% OFF Coupon for International Visitors
Kindly present your passport at the designated counter to receive “5% OFF SHOPPING SPECIAL COUPON”.
Coupons are available at the following locations:
Coupon Distribution Locations (by Store)
Shinsaibashi
Main Bldg. 1F Information Counter
Umeda
1F Information Counter,
3F Tax Exemption Counter
3F Tax Exemption Counter
Kyoto
1F Information Counter,
8F Tax Exemption Counter,
Cashier Counters on Each Floor
8F Tax Exemption Counter,
Cashier Counters on Each Floor
Kobe
1F Information Counter
Tokyo
12F Tax Exemption Counter
Sapporo
1F Information Counter
Shimonoseki
1F Information Counter,
Cashier Counters on Each Floor
Cashier Counters on Each Floor
Nagoya
Main Bldg. 6F Tax Exemption Counter
Ueno
Main Bldg. Mezzanine Tax Exemption Counter
Shizuoka
Main Bldg. 1F Information Counter
Coupon Usage Conditions
Available for non-Japanese passport holders who entered Japan within the last 6 months
Valid with a purchase of JPY 3,000 (incl. tax) or more
Eligible sales floors may vary by store
Accepted payment methods: cash, credit cards, UnionPay, Alipay, WeChat Pay.
Notes
One coupon per person. Cannot be combined with other 5% OFF coupons
Not valid on food, sale items, luxury boutiques, gift certificates, service charges, shipping fees, etc.
Only the passport holder may use the coupon
Lost or stolen coupons cannot be reissued
How to Use
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1 Visit the designated coupon counter in the store
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2 Show your passport and receive your 5% OFF coupon
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3 Present the coupon at checkout with a purchase of JPY 3,000 or more (incl. tax)
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4 Enjoy an instant 5% discount on eligible items
Payment Method
We accept various credit cards and code payments. (Some sales locations are not eligible.)
Tax Exemption Procedure
Same-day purchases made in-store are eligible for Tax Exemption.
After completing shopping, please bring all purchased items and receipts to the Tax Exemption Counter.
Please note: Some shops and certain products are not eligible for tax exemption.
Please note: Some shops and certain products are not eligible for tax exemption.
【Notice to Customers Making Sales-tax-exempt Purchases】
As of January 10, 2024, customers (foreigners and Japanese temporary returnees) who wish to purchase tax-free items in cash (including cash equivalents such as gift certificates) and general goods worth more than JPY 500,000 including tax per transaction at certain brands will be required to present their passport for identification purposes. Tax exemption procedures will not be granted if the purchaser does not present their passport.
For further information, please ask a staff member in the sales area.
For further information, please ask a staff member in the sales area.
※We charge a sales tax exemption handling fee equivalent to 1.55% of the price of the product(s).
[in the case of tax exemption of product of 10% of consumption tax rate]
Tax exemption return Picture Frames sets to 8.45 percent.
[in the case of tax exemption of product of 8% of consumption tax rate]
Tax exemption return Picture Frames sets to 6.45 percent.
[in the case of tax exemption of product of 10% of consumption tax rate]
Tax exemption return Picture Frames sets to 8.45 percent.
[in the case of tax exemption of product of 8% of consumption tax rate]
Tax exemption return Picture Frames sets to 6.45 percent.
Multilingual Support Services
Multilingual video interpretation is available.
Supported Languages: English, Chinese, Korean, Spanish, Portuguese, Thai, Vietnamese*Please note that this service may not be available at certain sales floors.
At the following stores, staff members are available to assist customers in English or Chinese.
At the following stores, staff members are available to assist customers in English or Chinese.
Store
Languages
Store
Languages
Shinsaibashi
Chinese
Umeda
English, Chinese
Kyoto
English, Chinese
Kobe
English, Chinese
Tokyo
Chinese
Sapporo
Chinese
Nagoya
Chinese
Ueno
Chinese
Free Wi-Fi
In all the buildings, free Wi-Fi is available without password.
SSID:
daimaru-freewifi (Shinsaibashi, Umeda, Kyoto, Kobe, Tokyo, Sapporo, Shimonoseki)
matsuzakaya-wifi（Nagoya, Ueno, Shizuoka）
SSID:
daimaru-freewifi (Shinsaibashi, Umeda, Kyoto, Kobe, Tokyo, Sapporo, Shimonoseki)
matsuzakaya-wifi（Nagoya, Ueno, Shizuoka）
Tax Exemption with the Shareholder Incentive Card
Tax exemption for purchases made at Daimaru Matsuzakaya Department Stores with a Shareholder Incentive Card, issued to J. FRONT RETAILING shareholders, is limited to the cardholder and their family members.
*When applying for tax exemption, the shareholder must come in person to the Tax Exemption Counter and present both a passport and the Shareholder Incentive Card, so that the names can be verified. If a family member of the shareholder uses the card, they will be asked to complete and sign a prescribed form at the Tax Exemption Counter.
Contact
For inquiries, please contact us via Facebook for English support or via WeChat for Chinese support.
WeChat (Available in Chinese)
WeChat ID：dwsbbaihuo
Facebook (Available in English)
Daimaru Matsuzakaya Department Stores Global
