The Daimaru Matsuzakaya Mobile App FAQ

• User Registration
  • What is a Daimaru Matsuzakaya ID?
  • An error occurs with the e-mail address I have entered.
  • What should I do if I don't receive the confirmation code e-mail?
  • What should I do if I've forgotten my password?
  • Can I change ID (e-mail address) ?
  • Can I change my password?
  • How do I register as a member?
  • I cannot log in (an error code is displayed).
• Special 5% Discount Coupon for Foreign Travelers
  • Can the coupon be used at all sales areas?
  • How do I receive the 5% discount coupon?
• Special 5% Discount Coupon and Points
• App Compatibility with Payment Methods
  • Can any payment method be used with the app, or do limitations apply?
• Regarding the 5% discount coupon that is distributed beforehand via travel companies etc.
• Point System
  • What are points?
  • Do points expire?
  • Will I receive Rakuten points when using the Daimaru Matsuzakaya Mobile App,and can I use those points via the app?
• Rank Up Program
  • What is the Rank Up Program?
  • How do I earn CARATS?
  • How do I use/claim rank-related bonus services and rewards?
  • When are CARATS awarded following a purchase?
• App System Requirements
• App Costs/Fees
• Daimaru Matsuzakaya Stores That Support the App
• Other Questions
  • How do I enable/disable push notifications for the app?
  • How do I change the store(s) for which I receive notifications (or add additional stores)?
  • I am unable to use the check-in function. What should I do?
  • Why doesn't the app work properly on my tablet?
  • Is it possible to continue using the app on a new (different) device?
  • How do you change your country/region of residence or language setting?

If you have any queries, please contact Daimaru Matsuzakaya Department Stores Facebook Official account.(Available in English)

Daimaru Department Stores Global